Frequently Asked Questions

MyKi uses up to 12 sattelites to show you where your child is located whenever it is outside.
All satellites all over the world work only in an outdoors environment and therefore, whenever your child is outside, you receive precise information about its location. When indoors, MyKi connects to the closest cell of the mobile operator of which the SIM Card is registered to. When your child is outside once again, then the satellites gather precise information about the location of your child and show it in the application.

When your child is indoors, MyKi connects to the closest cell of the SIM Card’s mobile operator. Then you see the location with between 5m and 500m difference in a straight line. When your child is outside once again, this difference is removed, and the satellites show precise information about your child’s whereabouts in the application.

The battery has a 30-hour ready-regime. To actively use the watch during the day, leave MyKi to charge at night

MyKi cannot send and receive SMS messages! The only way to receive and send voice and text messages to and from the parent is through the chat in the application MyKi Watch.

Open the cap next to the SOS button of the watch and you will see the slot for charging. The full charging of the battery through a wall adapter takes about 120 minutes by using a standard 5V USB power supply. The time for charging of the watch through a computer is twice as long.

Once connected to the application, your MyKi cannot be turned off through the Power button.
In case you are situated in a public place in which you need to turn off your phone or switch to airplane mode, the watch must be turned off through the application.
Enter the “Settings” menu and use the option “Turn off the Watch”.
Once connected to the application, your MyKi cannot be turned off through the Power button.
In case you are situated in a public place in which you need to turn off your phone or switch to airplane mode, the watch must be turned off through the application.
Enter the “Settings” menu and use the option “Turn off the Watch”.
Once connected to the application, your MyKi cannot be turned off through the Power button.
In case you are situated in a public place in which you need to turn off your phone or switch to airplane mode, the watch must be turned off through the application.
Enter the “Settings” menu and use the option “Turn off the Watch”.

All buttons can light up the screen. The screen should be lit up to perform any function.

SOS button

press and hold the SOS button. You will see an outgoing call to the first number, which you have added through the application in the SOS number. When MyKi receives an incoming call, with the SOS button you can answer. When the watch has received a voice message, press the SOS button once to listen it.SOS button

press and hold the SOS button. You will see an outgoing call to the first number, which you have added through the application in the SOS number. When MyKi receives an incoming call, with the SOS button you can answer. When the watch has received a voice message, press the SOS button once to listen it.SOS button

press and hold the SOS button. You will see an outgoing call to the first number, which you have added through the application in the SOS number. When MyKi receives an incoming call, with the SOS button you can answer. When the watch has received a voice message, press the SOS button once to listen it.

Rubber cap protects the USB port of the watch of being exposed to water and dirt. Open the cap and you will see the charging port of MyKi.

The screen turns on by pressing any button on the watch once. The screen lights up and apart from the right date and hour, it shows connection to the operator, the battery, GPS signal, received prizes, unread messages and step-measurer.

The button for Power on and off lights up the screen, switches off when a call is ended. When the button is held, a voice recording is made.

Button 1 is an arrow up in the phonebook and turning up the sound during an ongoing or incoming call.

Button 2 opens the phonebook, calls a number, ends a call and turns the volume down during an ongoing call.

Enter the Phonebook by pressing Button 2. With buttons 1 and 2, which serve as arrow up and arrow down in the Phonebook, find the number which you want to select. Hold Button 2 to call.

During an incoming call to the MyKi watch, press the SOS button to answer the call.

MyKi can receive a text message with a length up to 20 symbols. Light up the screen and press a button by choice to see the message.

ATTENTION! If you press the button twice, the message will be deleted. You will not be able to read it a second time.MyKi can receive a text message with a length up to 20 symbols. Light up the screen and press a button by choice to see the message.

ATTENTION! If you press the button twice, the message will be deleted. You will not be able to read it a second time.

MyKi can receive voice messages. To listen to a voice message, sent to MyKi press the SOS button once.

ATTENTION! The voice message can be heard only once!MyKi can receive voice messages. To listen to a voice message, sent to MyKi press the SOS button once.

ATTENTION! The voice message can be heard only once!

During an incoming or ongoing call, you can turn the sound volume up or down using buttons 1 and 2.

Button 1 turns the volume up and button 2 turns the volume down.During an incoming or ongoing call, you can turn the sound volume up or down using buttons 1 and 2.

Button 1 turns the volume up and button 2 turns the volume down.

Light up the screen by pressing a button by choice. Press the button for Power On between Buttons 1 and 2 and hold it. A sound and second measurer will show on the screen. This means that the voice recording has started. Do not let the button go. Record the message and let go of the button when you are ready with the recording. After letting the button go, the message will be automatically sent and received in the MyKi application.

In case MyKi blocks and needs immediate turning off, use the following combination- press the SOS button 5 times, press button 1 and button 2. MyKi will be turned off immediately.

ATTENTION! MyKi is moisture-proof, not waterproof. In case it gets wet, turn off MyKi and leave it to dry on top of a towel at room temperature. Wait for 4 hours before turning it on again. If it does not work properly, take it to a service shop with an invoice or a purchase receipt of the product and the signed contract.

The SIM Card in MyKi Watch can be from any mobile operator, but for the watch to be fully functional the SIM Card must have active data transfer and the PIN Code must have been previously removed!

MyKi uses around 50 MB monthly.

You will see a person and a number next to it on the screen of MyKi- this is the number of steps made by your child during the day.

This icon in the Localization menu shows where your child is on the map at the moment. You can take a photo of your child and set it at the place of the icon.

Through the MyKi Watch application, you can set up to three alarms with which you can wake your child up or remind them about their different activities during the day. You can set each alarm to activate on certain days and a certain hour.

On the upper left corner of the application, there is a camera icon. When you press it, there is a possibility for your phone to ask for permission to allow MyKi to use your phone’s camera. Allow it, take a photo of your child and you will see the change immediately.

In case MyKi is lost or taken off from the child’s hand and you cannot find it, you can use this function to find MyKi. Press the button RING and MyKi will start making sounds with which you can find him.

This menu is informational and keeps the last 100 actions with time and date.

To renew the password through the application, the user needs to press the “Forgotten password” button on the first page of the application. The number that was given by the parent in the application will be asked for. If the number is correct, the watch will receive a code. With this code, the parent can gain access to the watch.

You have probably denied the access of notifications to your phone. If you own an iPhone, go to Settings and through notifications, allow MyKi Watch to send notifications to your phone. If you own an Android, go to Settings > More> Application Manager, find the MyKi Watch app and allow for notifications.

In the “Settings” menu and sub-menu “Account Settings”, there is an “Add a new watch” option.

It is necessary to only give the username and password to a person, who you decide should have access. It is enough to put in the details in the application through the “Settings” menu. It is advised to not give these details to people, who are not family members.

In the “Activity” menu on the bottom of the screen, you will see a heart. On the left of the heart, there is a minus sign and on the right, a plus. You can send a heart prize to your child at any moment. A heart is sent when you press the plus sign. If you decide that you are not satisfied, you can remove the heart with the minus sign. On MyKi’s screen, your child will receive information about a new heart or the loss of a heart.

The warranty applies for up to two years. When the documents for the purchase are presented and they match the watch’s data, an appropriate check is done. If there is no damage and the watch or one of its functions has stopped working, the warranty applies.

The warranty is canceled and does not apply when:

1. The watch is outside of the warranty period
2. When the directions in the accompanying documentation are not followed
3. If a purchase receipt or an invoice for the purchase is not presented
4.  In case of improper, inappropriate or inappropriate exploitation and/or handling
5. In case the integrity of the product is impaired
6. When the product has been badly stored or transported
7. If the product is wet or damp
8. If it has been opened, struck or if any other trials to have been made to damage it
9. If it has been melted
10. In case there has been a try to modificate or remove the damage without the approval of the Distributor or from an unauthorized workshop.
11. When there is no accordance between the data in the documents and the product itself or in attempts to counterfeit
12. When the defects have happened due to a natural disaster (lightning, floods, fire) or other independent from the manufacturer or distributor factors.

1. Remove the watch from the box and charge it with the cable that is in the box using standard USB power (5V).
2. Insert the SIM card as shown in Figure 1. The SIM card must have PIN code removed and an active mobile data traffic service.
3. Add the watch to the MyKi Junior mobile app.

The MyKi Junior works with a Nano SIM card.

You can install it by scanning the QR code from the box or visiting Google Play for Android or the iOS App Store. The MyKi Junior application is available for free download for iOS and Android

Open the MyKi Junior application and click on ” Create Account”:
Review the Privacy Policy and the Terms of Service
• Enter your email address (Figure 2)
• Confirm your email address
• Enter a password (must contain six or more characters)
• Confirm your password
• Select a profile photo
• Enter your name
• Enter your phone number
• Click REGISTRATION

1. Turn on the MyKi ™ Junior clock using the On / Off button. (Fig. 1). When an active data service is in place, a QR code will appear on the screen.
2. Open the MyKi ™ Junior application on your phone and click Scan and Activate (Fig. 3).
3. Scan the QR code from the clock screen using the MyKi ™ Junior application scan field.
4. Enter the name, gender, date of birth, weight, child’s height and phone number of the watch (Figure 4)

Send us the IMEI of the watch, its phone number, the name of the mobile operator of which is the sim card, the operating system, and version of your phone, your phone model, and your contact phone.

Answer 1: Please check if there is a signal to the operator. If no watch indicator is displayed on the clock display of the mobile operator, the clock is switched on before a SIM card is inserted. Whenever a new sim card is inserted into the clock, it must be restarted. Restarting is done by holding the 15-second button. Answer 2: Download the MyKi Junior application

If no QR code appears on the MyKi ™ Junior screen
1. The data transfer service is not active. Check with your mobile operator.
2. The watch has no connection to the server. Please restart the watch.

• Location type: GPS or Wi-Fi.
• Ring mode: Displays the current ringing mode of the clock – Ring, vibrate, or silent mode.
• Signal Strength: Displays the signal strength of the mobile network.
• Battery status: Shows the current battery charge and whether it is charging.
• Time & Date: Shows the current time and date. From the Settings menu, you can select one of three different formats.
• Favorite contact 1/2: A voice or video call can be started, as well as sending a message to the Favorites Contacts.

• Contacts / Apps / Settings menu: By sliding to the left of the Home screen, you can go to the corresponding watch menu.
• Messages menu: Swipe up from the Home screen to open the list of recent messages.
• Call history menu: Scrolling down the Home screen opens the list of incoming, outgoing and missed calls.
• SOS + Maps menu: Sliding to the right of the Home screen, de-map a current location or start an SOS call.

Adding contacts to the clock is through the MyKi Junior Application, Contacts Menu – See more at:
How do I add a new contact through the MyKi Junior application? Through the MyKi Junior you can add a friend to your contact list with another MyKi Junior watch. Press the Add New Contact button in the Clock menu and the “”Add New Contact”” menu will pop up. Press the Clock button. The watch will automatically search for and add all other MyKi Junior watches that have the same button activated. After confirmation by the parents, the children can talk to each other. Parents will always be notified via the app when the child wants to add a new friend.

To add MyKi Junior to another account and to extend access to the watch of another trusted user, press the Add New Contact button in the Contacts menu and then tap the Application icon.
A QR code will appear on the watch screen that the other user needs to scan with the MyKi Junior application. The primary account will receive an access request that can be approved or rejected, as well as determine what the trusted user will be able to access.

The battery is charging through a standard B, 5V, 0.5-1.5A micro USB cable.
• Before the first use or when the watch has not been used for an extended period of time, fully charge the battery.
Full battery charging takes about 120 minutes using standard 5V USB power supply through the power supply. Charging the clock over a computer can take up to twice as much time.

In case of urgency, the child can make an SOS call to the assigned SOS number
The call can be made by:
• Holding the On / Off button.
• Open the SOS + Maps menu and press the SOS button

When you receive a new message, you will receive a notification (Figure 12). You can read the received messages by touching the notification. Selecting a contact from the Messages menu (Figure 13) opens the Communication menu.

Select the Communication menu (Figure 14), where you will see 3 quick buttons that allow you to send Emojis, Pictures or Voice Messages.

Go to the Settings screen, Sounds menu, to change ringtones and ringer volume for incoming calls, notifications, and alarms. You have a choice of 10 levels of volume. To change the sound, use the left and right arrows.

In the Settings menu (Figure 17, Figure 18) you can access:
1. Face, 2. Theme, 3. Screen
You have a choice of 3 faces and 5 colors on the screen. The settings in the Screen menu allow you to change the display brightness and shutdown time:
• Brightness – you have 10 levels of brightness
• Screen shutdown – You have 4 periods: 5, 10, 30 or 60 seconds

Enter the Communication screen. To record a voice message, touch the Microphone icon. A timer will appear on the screen. This means the recording has started. Save the message and release the button once you have finished recording. After the button is released, the message will automatically be sent to the application. From the same menu, you can send Emojis or a photo by pressing the corresponding icon on the screen.

Video calls can only be made from one to another MyKi Junior clock or the MyKi Junior application. Enter the Video Call menu from where you can make a video call by pressing the “Red Listener” button. From the same menu, you have options for increasing the volume, muting the sound or muting the microphone.

On the apps screen of the watch, you will find the Pedometer feature.
By clicking on the icon on the screen you will be shown the number of steps taken by the child on a respective day by walking or running, calories burned – active, passive and total, activity time – past, remaining and daily goal, Traveled distance – Traveled, remaining and daily goal.

From the Watch Applications screen, swipe upwards from Figure 15 to access the games menu. Games are only available during the time assigned for gaming from the MyKi Junior application. The rest of the time the games are not visible.

MyKi Junior video calls use the internet connection and data traffic is dependent on individual consumption.

Alarm Menu on the MyKi Junior watch allows you to set alarms. With the + button, you set an alarm time and day. With the Save button, you save the alarm. Alarms can be set from both the watch and the application. You have no limit on the number of alarms you can add.

MyKi is water resistant but is not waterproof. In case water gets into the watch, turn off MyKi and let it dry on a cloth at room temperature. Wait 24 hours before turning it on again. If it does not work properly after switching on, contact the dealer from whom the watch was purchased to get information on where you will get service support.

Go to the Settings tab and then to the Contacts tab. Press + to create a new contact. Enter a name and phone number, then touch the group icon to select one of the two: • Family & friends.
Touch the Camera icon to select a photo for that contact. To set an SOS number, press the SOS icon. The SOS icon will turn red. The watch supports 1 SOS number. Marking a starred contact specifies Favorite 1/2 contact that will appear on the primary screen of the watch. The contacts added in the app have two-way communication with the child’s clock via Voice call, video call, and chat. You can add an unlimited number of phone numbers.

In the Settings menu and the Account Settings submenu, there is an option – Add a new watch

To manage one watch from two or more phones, you need to add MyKi Junior to another account and allow another trusted user to access the watch. From the watch, touch the Add New Contact button in the Contacts menu and then tap the Add button. A QR code will appear on the clock screen that the other user needs to scan with the MyKi Junior application. The primary account will receive an access request, which must be approved in order for the new account to gain access to the MyKi Junior watch. Determine access levels for the new account – receive and send voice, video call, messages; receive notifications, etc.

Go to the Settings tab and from there in the Contacts tab. To arrange the contacts, click the “Arrange” button. From here you can change the entered contacts in Family and Friends, set a favorite number and change the SOS contact.

In the Location menu in the application, you will see a battery symbol on the screen underneath the map. There you can see the current battery charge of the watch.

This icon in the Location menu shows where your child is currently on the map. You can take a photo of your child and replace the picture with your child.

This menu shows the specific locations that the watch has recorded during the day or the previous 30 days with the exact time for each of them.

From the Location History menu, you can specify up to 2 safe zones. When you first activate each of them, you will see a perimeter map. Move the map so that the circle marks the area you want. You can change (increase or decrease) the Perimeter of the Safety Zone. Press “Continue” to define “Active time zone” by specifying the start and end of the time you expect your child to be in the area. Click Done. Once you’ve defined the safety zones, you can easily activate or deactivate them as needed. If the child leaves the Safety Zone while it is active and during the time interval you have specified, you will receive a notification.

From the Location History menu, you can specify your child’s speed limits. This feature tells you how fast your child is moving and allows you to receive an immediate notification if it exceeds the limit set in your app. Be sure to change the settings if there is a situation where the child will be riding in a car or other vehicle.

The Child Activity section of the application keeps hourly information on the activity of the child during the day: the number of steps (walking and running), distance and calories burned.

From the Settings menu>My Child, you can enter your child’s details, such as Name, Gender, Date of Birth, Height and Weight. Go to the “Child Activity” tab and set daily goals – the time of activity, distance traveled, calories burned – active and passive. The results are calculated based on the data you have entered about the child – height, weight, sex.

From the Settings menu> My Child – Touch the Camera icon to select a photo from your phone or make a new one and add it to your child’s profile.

From the Settings menu in the MyKi Junior application, you can set a time interval of 24 hours when children can play games on the watch. You can set the interval by hours and days of the week. The rest of the time the games will not be visible and accessible through the watch.

Each MyKi clock has a built-in Wi-Fi module that improves indoor localization. When your child is indoors, information about his or her location is based on the Wi-Fi networks that the watch detects. In addition, the clock allows for a fast Safe Zone to be determined, according to the local Wi-Fi network determined by the parent.

You can now define the MyKi Touch ringtone when the watch is in a Safe Zone you have specified and can be added to the Location History menu.The smart watch automatically detects when the child enters or exits the specified zone and changes the ringtone.

Through the MyKi Junior application in the Settings, you can specify about which important events you would like to receive notifications. You should authorize the notifications – SOS button pressed; Terminating battery of the clock; Overdrive speed limit; Left safe area; The child entered the Safe Zone; Chat messages; The watch is in the “Save battery” mode.

You have probably forbidden receiving notifications. Go to Settings and through the Notifications menu allow MyKi Junior to receive notifications.

To recover the password through the application, the user must press the Forgotten password button on the first page of the application. He or she will be asked for the number of the parent which was indicated in the registration. If the entered number is correct, a code will be sent to the watch. With this code, the parent can access the watch.

Two years after the purchase, when the purchase documents match the watch data and when the watch has been used in the correct, appropriate and expedient way, with no trace of violation of the product integrity, the watch stops working or any of its functions stop working.