• Home
  • MyKi Junior
  • MyKi Touch
  • The Watch
  • Application
  • Shop
  • News
  • FAQ
  • Contacts
  • My MyKi
  • .
    • Български
    • Germany
    • Ro
    • Serbian
    • Macedonian
    • Croatian
    • Slovinia
    • Latvia
    • Russian
    • Hungary
Search Button

Frequently Asked Questions

null
  • MyKi Touch
  • MyKi Watch
  • MyKi Junior

MyKi Touch

How do I register MyKi and make an account?

How does the localization of your child work with MyKi?

MyKi ™ uses a triple GPS / LBS / WiFi localization system that enables accurate positioning both indoors and outdoors.The Parent receives real-time information in the MyKi Watch application.The outdoor location is determined to within 10 meters, using up to 24 GPS satellites.

For indoor positioning, MyKi ™ Touch uses information from cellular carriers and existing WiFi networks.

Why I am not receiving a precise location when my child is in a building?

When your child is indoors, MyKi connects to the closest cell of the SIM Card’s mobile operator. Then you see the location with between 5m and 500m difference in a straight line. When your child is outside once again, this difference is removed, and the satellites show precise information about your child’s whereabouts in the application.

The Watch

How to call from MyKi?

Slide your finger across the screen to find the Phone Book and touch the icon to enter. Slide through the entered numbers in the phonebook until you reach the desired one. Press on it to make an outgoing call. The numbers that can be dialed have to be entered in advance via the mobile application. If no numbers are entered, the Phonebook icon is displayed in gray.

How to answer incoming calls on MyKi?

Myki Touch accepts an incoming call by touching the screen.

How to charge MyKi™ Touch?

Remove the silicone strap and you will see the charging port next to the SOS button. The full charging of the battery through a plug takes about 120 minutes by using a standard 5V USB power supply. The time for charging of the watch through a computer is twice as long.

What does the MyKi screen show?

The parent’s quick-dial icons – “Mum” and “Dad”. You can also see information about: Time, GSM signal strength, Ring mode, Data transfer, Battery level and unread message.

How to turn on and off MyKi™ Touch?

The easiest way to turn off your MyKi Touch is by using the application, open the “Settings” menu and use the “Turn off the clock” option.

Additionally, there is a possibility to shut down:
If there is a SIM card in the watch: press the SOS button repeatedly 10 times, and on last press hold the button for 10 seconds
If there is no SIM card in the watch: press SOS repeatedly 6 times, and on last press hold the button for 6 seconds.
The easiest way to turn off your MyKi Touch is by using the application, open the “Settings” menu and use the “Turn off the clock” option.

Additionally, there is a possibility to shut down:
If there is a SIM card in the watch: press the SOS button repeatedly 10 times, and on last press hold the button for 10 seconds
If there is no SIM card in the watch: press SOS repeatedly 6 times, and on last press hold the button for 6 seconds.

What are the functions of the SOS button?

SOS button
When the button is pressed once, the screen is turned on or off. Pressing and holding the SOS button starts dialing consecutively all SOS numbers entered into the application until contact is made.
With this button you can return from the submenus, end a call or reject an incoming call.
SOS button
When the button is pressed once, the screen is turned on or off. Pressing and holding the SOS button starts dialing consecutively all SOS numbers entered into the application until contact is made.
With this button you can return from the submenus, end a call or reject an incoming call.

How do I read a text message sent to MyKi?

MyKi can receive a 20-character text message. Upon receipt of a message on the Myki Touch’s home screen, an icon depicting a letter appears. Sliding across the screen brings you to the submenu displayed with the same symbol. Press the display to open the submenu. The last message is saved and can be viewed multiple times.

How can I listen to a voice message sent to MyKi?

Select the Voice Messaging screen by dragging the home screen to this screen . When you touch this icon, you can listen to the received voice message.

How can I increase and decrease the ring and incall volume ?

It is not possible to change the incall volume. You can control the ring tone volume and activate the vibration mode from Home screen -> Settings -> Ring Settings.

How can I send a voice message from MyKi Touch to the MyKi Watch application?

Enter the Voice Messages screen. To record a voice message, touch the Microphone icon, a timer appears on the screen, which means the recording has started.

Do not release the button.
Record the message and release the button once you have finished recording.
After the button is released, the message will be automatically sent to the application.
Enter the Voice Messages screen. To record a voice message, touch the Microphone icon, a timer appears on the screen, which means the recording has started.

Do not release the button.
Record the message and release the button once you have finished recording.
After the button is released, the message will be automatically sent to the application.

Where is the pedometer?

In the Activities screen, you will find the Pedometer, and the Reward feature.

When you click on the steps icon, the number of steps your child has hade on this day will appear on the screen.

What do I do if my watch gets wet?

MyKi is water resistant but is not waterproof. In case water gets into the watch, turn off MyKi and let it dry on a cloth at room temperature. Wait 24 hours before turning it on again. If it does not work properly after switching on, contact the dealer from whom the watch was purchased to get information on where you will get service support.

What size does the SIM Card has to be?

The SIM Card in MyKi Touch can be from any mobile operator, but for the watch to be fully functional the SIM Card must have active data transfer and the PIN Code must have been previously removed!

How many MB does the watch use monthly?

MyKi uses around 50 MB monthly.

The Application

How do I know where my child is?

This icon in the Location menu shows where your child is currently on the map. You can take a photo of your child and replace the picture with the photo you made.

What is the Find Clock function and how is it used?

If MyKi is lost or taken off from the child’s hand and you do not know where it is, you can find MyKi Touch with this feature. Press the RING button and MyKi will begin to ring so you can find it.

What is Events History?

This is an informative menu that shows the latest watch requests with a specific date and time. (maximum number of requests: 100)

How do I put a picture of my child in the application?

There is a camera icon on the top left of the application. When you press it, the phone is likely to ask permission for the MyKi Watch application to use your camera. Give permissions to the application, take a photo of your child and see the change right away.

How to use the alarm?

Through the MyKi Watch application, you can set up up to three alarms to alert your child or remind him of various activities during the day. For each alarm you can set days and time to be activate.

What does the WiFi Safe Zone function do?

Each MyKi Touch watch has a built-in Wi-Fi module that improves indoor localization. When your child is indoors, information about his or her location is based on the Wi-Fi networks the watch detects. In addition, the watch allows for a fast Safe Zone to be determined, according to the local Wi-Fi network set by the parent.

How does the Smart Vibration feature work?

Now you can define the MyKi Touch ring mode when the watch is in a Safe Zone. It can be added to the Location History menu. The smart watch automatically detects when the child enters or exits the specified zone and changes the ring mode.

From where can I send my child a reward?

In the Activity menu at the bottom of the screen, you will see a heart. To the left of the heart there is a minus sign and to the right there is a plus sign. You can send your child a heart reward at any time. When you press the plus, you send it to him. If you think you are dissatisfied, you can remove the heart with the minus. On the MyKi screen, your child will receive information about a new heart or reducing a heart.

What do I do if I forget my password?

To renew the password through the application, the user needs to press the “Forgotten password” button on the first page of the application. The number that was given by the parent in the application will be asked for. If the number is correct, the watch will receive a code. With this code, the parent can gain access to the watch.

Why am I not receiving notifications?

You have probably denied the access of notifications to your phone. If you own an iPhone, go to Settings and through notifications, allow MyKi Watch to send notifications to your phone. If you own an Android, go to Settings > More> Application Manager, find the MyKi Watch app and allow for notifications.

Can I add another watch to my account?

In the “Settings” menu and sub-menu “Account Settings”, there is an “Add a new watch” option.

Can I control one watch from 2 or more phones?

It is necessary to only give the username and password to a person, who you decide should have access. It is enough to put in the details in the application through the “Settings” menu. It is advised to not give these details to people, who are not family members.

Warranty Terms

The warranty expires and does not apply in the following cases:

The warranty is canceled and does not apply when:

  1. The watch is outside of the warranty period
  2. When the directions in the accompanying documentation are not followed
  3. If a purchase receipt or an invoice for the purchase is not presented
  4.  In case of improper, inappropriate or inappropriate exploitation and/or handling
  5. In case the integrity of the product is impaired
  6. When the product has been badly stored or transported
  7. If the product is wet or damp
  8. If it has been opened, struck or if any other trials to have been made to damage it
  9. If it has been melted
  10. In case there has been a try to modificate or remove the damage without the approval of the Distributor or from an unauthorized workshop.
  11. When there is no accordance between the data in the documents and the product itself or in attempts to counterfeit
  12. When the defects have happened due to a natural disaster (lightning, floods, fire) or other independent from the manufacturer or distributor factors.

When does the warranty apply?

If, within two years after the purchase, when the purchase documents match the watch data and in the correct, appropriate and expedient exploitation, with no trace of product integrity, the watch stops working or any of its functions stops working.

MyKi Watch

How do I register MyKi and make an account?

How does the localization of your child work with MyKi?

MyKi uses up to 12 sattelites to show you where your child is located whenever it is outside.
All satellites all over the world work only in an outdoors environment and therefore, whenever your child is outside, you receive precise information about its location. When indoors, MyKi connects to the closest cell of the mobile operator of which the SIM Card is registered to. When your child is outside once again, then the satellites gather precise information about the location of your child and show it in the application.

Why I am not receiving a precise location when my child is in a building?

When your child is indoors, MyKi connects to the closest cell of the SIM Card’s mobile operator. Then you see the location with between 5m and 500m difference in a straight line. When your child is outside once again, this difference is removed, and the satellites show precise information about your child’s whereabouts in the application.

How long does the battery last?

The battery has a 30-hour ready-regime. To actively use the watch during the day, leave MyKi to charge at night

The Watch

Does MyKi receive messages?

MyKi cannot send and receive SMS messages! The only way to receive and send voice and text messages to and from the parent is through the chat in the application MyKi Watch.

How do I charge MyKi?

Open the cap next to the SOS button of the watch and you will see the slot for charging. The full charging of the battery through a wall adapter takes about 120 minutes by using a standard 5V USB power supply. The time for charging of the watch through a computer is twice as long.

How do I turn of MyKi?

Once connected to the application, your MyKi cannot be turned off through the Power button.
In case you are situated in a public place in which you need to turn off your phone or switch to airplane mode, the watch must be turned off through the application.
Enter the “Settings” menu and use the option “Turn off the Watch”.
Once connected to the application, your MyKi cannot be turned off through the Power button.
In case you are situated in a public place in which you need to turn off your phone or switch to airplane mode, the watch must be turned off through the application.
Enter the “Settings” menu and use the option “Turn off the Watch”.
Once connected to the application, your MyKi cannot be turned off through the Power button.
In case you are situated in a public place in which you need to turn off your phone or switch to airplane mode, the watch must be turned off through the application.
Enter the “Settings” menu and use the option “Turn off the Watch”.

How does MyKi work?

All buttons can light up the screen. The screen should be lit up to perform any function.

MyKi_buttons-scheme_EN

Functions of the SOS button

SOS button

press and hold the SOS button. You will see an outgoing call to the first number, which you have added through the application in the SOS number. When MyKi receives an incoming call, with the SOS button you can answer. When the watch has received a voice message, press the SOS button once to listen it.SOS button

press and hold the SOS button. You will see an outgoing call to the first number, which you have added through the application in the SOS number. When MyKi receives an incoming call, with the SOS button you can answer. When the watch has received a voice message, press the SOS button once to listen it.SOS button

press and hold the SOS button. You will see an outgoing call to the first number, which you have added through the application in the SOS number. When MyKi receives an incoming call, with the SOS button you can answer. When the watch has received a voice message, press the SOS button once to listen it.

Charging slot

Rubber cap protects the USB port of the watch of being exposed to water and dirt. Open the cap and you will see the charging port of MyKi.

What does the screen of MyKi show?

The screen turns on by pressing any button on the watch once. The screen lights up and apart from the right date and hour, it shows connection to the operator, the battery, GPS signal, received prizes, unread messages and step-measurer.

Functions of the Power on and off button

The button for Power on and off lights up the screen, switches off when a call is ended. When the button is held, a voice recording is made.

Functions of Button 1

Button 1 is an arrow up in the phonebook and turning up the sound during an ongoing or incoming call.

Functions of Button 2

Button 2 opens the phonebook, calls a number, ends a call and turns the volume down during an ongoing call.

How do I call from MyKi?

Enter the Phonebook by pressing Button 2. With buttons 1 and 2, which serve as arrow up and arrow down in the Phonebook, find the number which you want to select. Hold Button 2 to call.

How do I answer a call?

During an incoming call to the MyKi watch, press the SOS button to answer the call.

How do I read a text message, which was sent to MyKi?

MyKi can receive a text message with a length up to 20 symbols. Light up the screen and press a button by choice to see the message.

ATTENTION! If you press the button twice, the message will be deleted. You will not be able to read it a second time.MyKi can receive a text message with a length up to 20 symbols. Light up the screen and press a button by choice to see the message.

ATTENTION! If you press the button twice, the message will be deleted. You will not be able to read it a second time.

How do I listen to a voice message, which was sent to MyKi?

MyKi can receive voice messages. To listen to a voice message, sent to MyKi press the SOS button once.

ATTENTION! The voice message can be heard only once!MyKi can receive voice messages. To listen to a voice message, sent to MyKi press the SOS button once.

ATTENTION! The voice message can be heard only once!

How do I turn up/down the sound volume during an incoming or ongoing call?

During an incoming or ongoing call, you can turn the sound volume up or down using buttons 1 and 2.

Button 1 turns the volume up and button 2 turns the volume down.During an incoming or ongoing call, you can turn the sound volume up or down using buttons 1 and 2.

Button 1 turns the volume up and button 2 turns the volume down.

How do I send a voice message from MyKi to the application MyKi Watch?

Light up the screen by pressing a button by choice. Press the button for Power On between Buttons 1 and 2 and hold it. A sound and second measurer will show on the screen. This means that the voice recording has started. Do not let the button go. Record the message and let go of the button when you are ready with the recording. After letting the button go, the message will be automatically sent and received in the MyKi application.

How do I turn off MyKi when needed?

In case MyKi blocks and needs immediate turning off, use the following combination- press the SOS button 5 times, press button 1 and button 2. MyKi will be turned off immediately.

Is MyKi waterproof?

ATTENTION! MyKi is moisture-proof, not waterproof. In case it gets wet, turn off MyKi and leave it to dry on top of a towel at room temperature. Wait for 4 hours before turning it on again. If it does not work properly, take it to a service shop with an invoice or a purchase receipt of the product and the signed contract.

What size does the SIM Card has to be?

The SIM Card in MyKi Watch can be from any mobile operator, but for the watch to be fully functional the SIM Card must have active data transfer and the PIN Code must have been previously removed!

How many MB does the watch use monthly?

MyKi uses around 50 MB monthly.

Where is the step-measurer?

You will see a person and a number next to it on the screen of MyKi- this is the number of steps made by your child during the day.

The Application

How do I find out where my child is?

myki_watchThis icon in the Localization menu shows where your child is on the map at the moment. You can take a photo of your child and set it at the place of the icon.

How can I use the alarm?

Through the MyKi Watch application, you can set up to three alarms with which you can wake your child up or remind them about their different activities during the day. You can set each alarm to activate on certain days and a certain hour.

How do I put a photo of my child in the application?

On the upper left corner of the application, there is a camera icon. When you press it, there is a possibility for your phone to ask for permission to allow MyKi to use your phone’s camera. Allow it, take a photo of your child and you will see the change immediately.

What is the function “Find my watch” and how do I use it?

In case MyKi is lost or taken off from the child’s hand and you cannot find it, you can use this function to find MyKi. Press the button RING and MyKi will start making sounds with which you can find him.

What is the menu “History of events” used for?

This menu is informational and keeps the last 100 actions with time and date.

What do I do if I forget my password?

To renew the password through the application, the user needs to press the “Forgotten password” button on the first page of the application. The number that was given by the parent in the application will be asked for. If the number is correct, the watch will receive a code. With this code, the parent can gain access to the watch.

Why am I not receiving notifications?

You have probably denied the access of notifications to your phone. If you own an iPhone, go to Settings and through notifications, allow MyKi Watch to send notifications to your phone. If you own an Android, go to Settings > More> Application Manager, find the MyKi Watch app and allow for notifications.

Can I add another watch to my account?

In the “Settings” menu and sub-menu “Account Settings”, there is an “Add a new watch” option.

Can I control one watch from 2 or more phones?

It is necessary to only give the username and password to a person, who you decide should have access. It is enough to put in the details in the application through the “Settings” menu. It is advised to not give these details to people, who are not family members.

How can I send a prize to my child?

In the “Activity” menu on the bottom of the screen, you will see a heart. On the left of the heart, there is a minus sign and on the right, a plus. You can send a heart prize to your child at any moment. A heart is sent when you press the plus sign. If you decide that you are not satisfied, you can remove the heart with the minus sign. On MyKi’s screen, your child will receive information about a new heart or the loss of a heart.

Warranty

When does the warranty apply?

The warranty applies for up to two years. When the documents for the purchase are presented and they match the watch’s data, an appropriate check is done. If there is no damage and the watch or one of its functions has stopped working, the warranty applies.

When does the warranty not apply?

The warranty is canceled and does not apply when:

  1. The watch is outside of the warranty period
  2. When the directions in the accompanying documentation are not followed
  3. If a purchase receipt or an invoice for the purchase is not presented
  4.  In case of improper, inappropriate or inappropriate exploitation and/or handling
  5. In case the integrity of the product is impaired
  6. When the product has been badly stored or transported
  7. If the product is wet or damp
  8. If it has been opened, struck or if any other trials to have been made to damage it
  9. If it has been melted
  10. In case there has been a try to modificate or remove the damage without the approval of the Distributor or from an unauthorized workshop.
  11. When there is no accordance between the data in the documents and the product itself or in attempts to counterfeit
  12. When the defects have happened due to a natural disaster (lightning, floods, fire) or other independent from the manufacturer or distributor factors.

MyKi Junior

How do I register MyKi and make an account?

How do I activate the MyKi ™ Junior?

1. Remove the watch from the box and charge it with the cable that is in the box using standard USB power (5V).
2. Insert the SIM card as shown in Figure 1. The SIM card must have PIN code removed and an active mobile data traffic service.
3. Add the watch to the MyKi Junior mobile app.

What SIM card is required?

The MyKi Junior works with a Nano SIM card.

How do I install MyKi ™ Junior?

You can install it by scanning the QR code from the box or visiting Google Play for Android or the iOS App Store. The MyKi Junior application is available for free download for iOS and Android

How do I create a profile for the MyKi ™ Junior application?

Open the MyKi Junior application and click on ” Create Account”:
Review the Privacy Policy and the Terms of Service
• Enter your email address (Figure 2)
• Confirm your email address
• Enter a password (must contain six or more characters)
• Confirm your password
• Select a profile photo
• Enter your name
• Enter your phone number
• Click REGISTRATION

How do I add a MyKi ™ Junior watch?

1. Turn on the MyKi ™ Junior clock using the On / Off button. (Fig. 1). When an active data service is in place, a QR code will appear on the screen.
2. Open the MyKi ™ Junior application on your phone and click Scan and Activate (Fig. 3).
3. Scan the QR code from the clock screen using the MyKi ™ Junior application scan field.
4. Enter the name, gender, date of birth, weight, child’s height and phone number of the watch (Figure 4)

Can not register / add myKi ™ Junior?

Send us the IMEI of the watch, its phone number, the name of the mobile operator of which is the sim card, the operating system, and version of your phone, your phone model, and your contact phone.

When I set up a new sim card without restarting the watch it does not connect to the server for a long time. No signal

Answer 1: Please check if there is a signal to the operator. If no watch indicator is displayed on the clock display of the mobile operator, the clock is switched on before a SIM card is inserted. Whenever a new sim card is inserted into the clock, it must be restarted. Restarting is done by holding the 15-second button. Answer 2: Download the MyKi Junior application

Why does not a QR code appear on the MyKi ™ Junior screen?

If no QR code appears on the MyKi ™ Junior screen
1. The data transfer service is not active. Check with your mobile operator.
2. The watch has no connection to the server. Please restart the watch.

What does the MyKi Junior home screen show?

• Location type: GPS or Wi-Fi.
• Ring mode: Displays the current ringing mode of the clock – Ring, vibrate, or silent mode.
• Signal Strength: Displays the signal strength of the mobile network.
• Battery status: Shows the current battery charge and whether it is charging.
• Time & Date: Shows the current time and date. From the Settings menu, you can select one of three different formats.
• Favorite contact 1/2: A voice or video call can be started, as well as sending a message to the Favorites Contacts.

What are the main menus in MyKi Junior?

• Contacts / Apps / Settings menu: By sliding to the left of the Home screen, you can go to the corresponding watch menu.
• Messages menu: Swipe up from the Home screen to open the list of recent messages.
• Call history menu: Scrolling down the Home screen opens the list of incoming, outgoing and missed calls.
• SOS + Maps menu: Sliding to the right of the Home screen, de-map a current location or start an SOS call.

How do I add a new contact to MyKi Junior?

Adding contacts to the clock is through the MyKi Junior Application, Contacts Menu – See more at:
How do I add a new contact through the MyKi Junior application? Through the MyKi Junior you can add a friend to your contact list with another MyKi Junior watch. Press the Add New Contact button in the Clock menu and the “”Add New Contact”” menu will pop up. Press the Clock button. The watch will automatically search for and add all other MyKi Junior watches that have the same button activated. After confirmation by the parents, the children can talk to each other. Parents will always be notified via the app when the child wants to add a new friend.

How does the QR code appear to add the watch to another account?

To add MyKi Junior to another account and to extend access to the watch of another trusted user, press the Add New Contact button in the Contacts menu and then tap the Application icon.
A QR code will appear on the watch screen that the other user needs to scan with the MyKi Junior application. The primary account will receive an access request that can be approved or rejected, as well as determine what the trusted user will be able to access.

How do I charge MyKi ™ Junior?

The battery is charging through a standard B, 5V, 0.5-1.5A micro USB cable.
• Before the first use or when the watch has not been used for an extended period of time, fully charge the battery.
Full battery charging takes about 120 minutes using standard 5V USB power supply through the power supply. Charging the clock over a computer can take up to twice as much time.

What are the functions of the SOS button?"

In case of urgency, the child can make an SOS call to the assigned SOS number
The call can be made by:
• Holding the On / Off button.
• Open the SOS + Maps menu and press the SOS button

How do I read a text message sent to MyKi?

When you receive a new message, you will receive a notification (Figure 12). You can read the received messages by touching the notification. Selecting a contact from the Messages menu (Figure 13) opens the Communication menu.

How do I send emoji, photo and voicemail?

Select the Communication menu (Figure 14), where you will see 3 quick buttons that allow you to send Emojis, Pictures or Voice Messages.

How do I change the ring volume of the watch?

Go to the Settings screen, Sounds menu, to change ringtones and ringer volume for incoming calls, notifications, and alarms. You have a choice of 10 levels of volume. To change the sound, use the left and right arrows.

How do I change the look of my home screen?

In the Settings menu (Figure 17, Figure 18) you can access:
1. Face, 2. Theme, 3. Screen
You have a choice of 3 faces and 5 colors on the screen. The settings in the Screen menu allow you to change the display brightness and shutdown time:
• Brightness – you have 10 levels of brightness
• Screen shutdown – You have 4 periods: 5, 10, 30 or 60 seconds

How are messages sent to the MyKi Junior application?

Enter the Communication screen. To record a voice message, touch the Microphone icon. A timer will appear on the screen. This means the recording has started. Save the message and release the button once you have finished recording. After the button is released, the message will automatically be sent to the application. From the same menu, you can send Emojis or a photo by pressing the corresponding icon on the screen.

How do I send video messages to the MyKi Junior application?

Video calls can only be made from one to another MyKi Junior clock or the MyKi Junior application. Enter the Video Call menu from where you can make a video call by pressing the “Red Listener” button. From the same menu, you have options for increasing the volume, muting the sound or muting the microphone.

Where is the pedometer?

On the apps screen of the watch, you will find the Pedometer feature.
By clicking on the icon on the screen you will be shown the number of steps taken by the child on a respective day by walking or running, calories burned – active, passive and total, activity time – past, remaining and daily goal, Traveled distance – Traveled, remaining and daily goal.

How do I find the games?

From the Watch Applications screen, swipe upwards from Figure 15 to access the games menu. Games are only available during the time assigned for gaming from the MyKi Junior application. The rest of the time the games are not visible.

How many MB does the watch use per month?

MyKi Junior video calls use the internet connection and data traffic is dependent on individual consumption.

How to use the alarm?

Alarm Menu on the MyKi Junior watch allows you to set alarms. With the + button, you set an alarm time and day. With the Save button, you save the alarm. Alarms can be set from both the watch and the application. You have no limit on the number of alarms you can add.

What do I do if my watch dampens?

MyKi is water resistant but is not waterproof. In case water gets into the watch, turn off MyKi and let it dry on a cloth at room temperature. Wait 24 hours before turning it on again. If it does not work properly after switching on, contact the dealer from whom the watch was purchased to get information on where you will get service support.

The Application

How do I add a new contact to my watch through the MyKi Junior application?

Go to the Settings tab and then to the Contacts tab. Press + to create a new contact. Enter a name and phone number, then touch the group icon to select one of the two: • Family & friends.
Touch the Camera icon to select a photo for that contact. To set an SOS number, press the SOS icon. The SOS icon will turn red. The watch supports 1 SOS number. Marking a starred contact specifies Favorite 1/2 contact that will appear on the primary screen of the watch. The contacts added in the app have two-way communication with the child’s clock via Voice call, video call, and chat. You can add an unlimited number of phone numbers.

Can I add a second watch to my account?

In the Settings menu and the Account Settings submenu, there is an option – Add a new watch

Can we manage a watch from two or more phones?

To manage one watch from two or more phones, you need to add MyKi Junior to another account and allow another trusted user to access the watch. From the watch, touch the Add New Contact button in the Contacts menu and then tap the Add button. A QR code will appear on the clock screen that the other user needs to scan with the MyKi Junior application. The primary account will receive an access request, which must be approved in order for the new account to gain access to the MyKi Junior watch. Determine access levels for the new account – receive and send voice, video call, messages; receive notifications, etc.

How do I change my contacts?

Go to the Settings tab and from there in the Contacts tab. To arrange the contacts, click the “Arrange” button. From here you can change the entered contacts in Family and Friends, set a favorite number and change the SOS contact.

How do I know how much battery I have left?

In the Location menu in the application, you will see a battery symbol on the screen underneath the map. There you can see the current battery charge of the watch.

How do I know where my child is?

This icon in the Location menu shows where your child is currently on the map. You can take a photo of your child and replace the picture with your child.

What is Location History?

This menu shows the specific locations that the watch has recorded during the day or the previous 30 days with the exact time for each of them.

How to Set Safety Zones?

From the Location History menu, you can specify up to 2 safe zones. When you first activate each of them, you will see a perimeter map. Move the map so that the circle marks the area you want. You can change (increase or decrease) the Perimeter of the Safety Zone. Press “Continue” to define “Active time zone” by specifying the start and end of the time you expect your child to be in the area. Click Done. Once you’ve defined the safety zones, you can easily activate or deactivate them as needed. If the child leaves the Safety Zone while it is active and during the time interval you have specified, you will receive a notification.

How to Set Speed Limits?

From the Location History menu, you can specify your child’s speed limits. This feature tells you how fast your child is moving and allows you to receive an immediate notification if it exceeds the limit set in your app. Be sure to change the settings if there is a situation where the child will be riding in a car or other vehicle.

How do I see how many steps the child has made during the day?

The Child Activity section of the application keeps hourly information on the activity of the child during the day: the number of steps (walking and running), distance and calories burned.

What daily goals for child activity can I set in advance?

From the Settings menu>My Child, you can enter your child’s details, such as Name, Gender, Date of Birth, Height and Weight. Go to the “Child Activity” tab and set daily goals – the time of activity, distance traveled, calories burned – active and passive. The results are calculated based on the data you have entered about the child – height, weight, sex.

How do I put a picture of my child in the application?

From the Settings menu> My Child – Touch the Camera icon to select a photo from your phone or make a new one and add it to your child’s profile.

Can I control the time for gaming?

From the Settings menu in the MyKi Junior application, you can set a time interval of 24 hours when children can play games on the watch. You can set the interval by hours and days of the week. The rest of the time the games will not be visible and accessible through the watch.

What does the WiFi Safe Zone function do?

Each MyKi clock has a built-in Wi-Fi module that improves indoor localization. When your child is indoors, information about his or her location is based on the Wi-Fi networks that the watch detects. In addition, the clock allows for a fast Safe Zone to be determined, according to the local Wi-Fi network determined by the parent.

How does the Smart Vibration feature work?

You can now define the MyKi Touch ringtone when the watch is in a Safe Zone you have specified and can be added to the Location History menu.The smart watch automatically detects when the child enters or exits the specified zone and changes the ringtone.

What notifications can I get through the application?

Through the MyKi Junior application in the Settings, you can specify about which important events you would like to receive notifications. You should authorize the notifications – SOS button pressed; Terminating battery of the clock; Overdrive speed limit; Left safe area; The child entered the Safe Zone; Chat messages; The watch is in the “Save battery” mode.

Why do I not get notifications?

You have probably forbidden receiving notifications. Go to Settings and through the Notifications menu allow MyKi Junior to receive notifications.

What should I do if I forget my password?

To recover the password through the application, the user must press the Forgotten password button on the first page of the application. He or she will be asked for the number of the parent which was indicated in the registration. If the entered number is correct, a code will be sent to the watch. With this code, the parent can access the watch.

When does the warranty expire?

Two years after the purchase, when the purchase documents match the watch data and when the watch has been used in the correct, appropriate and expedient way, with no trace of violation of the product integrity, the watch stops working or any of its functions stop working.

Drop a line if you have not found what you were looking for:


    Visit our YouTube channel for other languages.

    2015-2017 Allterco JSCo. and Allterco Robotics. All Rights Reserved. Myki™ watch and design are registered by Allterco Robotics.
    • The Watch
    • Application
    • Shop
    • News
    • FAQ
    • Terms & Conditions
    • Privacy policy
    • Cookie Policy
    • Contacts
    • My MyKi
    • Follow:
    The Cookies help us by providing certain functionalities and ensuring the best possible user experience. By continuing to view and use this site, you agree to the use of cookies under our Cookies Policy.ОК
    Privacy & Cookies Policy
    Necessary
    Always Enabled